Won99 Terms and Conditions – Platform Usage Guidelines

1Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website, mobile app, and all services provided by won99 (collectively referred to as the "Platform"). This document constitutes a legally binding agreement between you as the user ("You" or "Player") and won99 as the platform operator.

By accessing or using this Platform in any way — including browsing the website, downloading the app, registering an account, making a deposit, participating in games, or claiming any promotion — you hereby agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are required to stop using the Platform immediately.

Won99 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Platform after any changes take effect constitutes your acceptance of the updated Terms.

2Account Eligibility

To register and use won99's services, you must meet the following eligibility requirements:

• You must be 18 years and above or the minimum age required by law in your jurisdiction, whichever is higher.
• You must be an individual with full legal capacity to enter into a binding agreement.
• You are not on any list of individuals restricted or prohibited from using online gambling services.
• You are not registering on behalf of any third party.
• Use of the Platform does not violate any local laws applicable to you.

3Registration & Account Management

Each player is only permitted to hold one (1) active account at won99 at all times. Multiple account registrations by the same individual — whether using a different name, phone number, email address, IP address, or payment information — are strictly prohibited and may result in the immediate termination of all associated accounts without refund of balances.

When registering, you are required to provide accurate, truthful, and up-to-date information. All information you provide is subject to identity verification (KYC), which may be carried out at any time — particularly before your first withdrawal or when cumulative withdrawal amounts exceed a certain threshold.

You are solely responsible for maintaining the confidentiality of your password and login credentials. won99 will not be liable for any losses arising from unauthorized access to your account resulting from your failure to protect your login information. Please contact our support team immediately if you suspect any suspicious activity on your account.

The KYC verification process at won99 requires you to submit the following documents when requested:

• A copy of your valid identity card (MyKad) or passport
• Proof of current residential address (utility bill or bank statement not older than 3 months)
• Proof of ownership of the payment method used (bank statement or e-wallet screenshot)
• A selfie holding your identity document (if required)

4Deposit & Withdrawal

Won99 accepts deposits via a variety of approved payment methods including FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and other e-wallet methods listed on the Platform. All deposits must come from legitimate funding sources and payment methods registered in your own name.

Minimum and maximum deposit limits vary depending on your chosen payment method and account level. The latest limit information can be checked in the Finance section of your account. won99 does not charge any processing fees for standard deposits; however, third-party payment providers may apply their own charges.

For withdrawals, all requests must be processed to the same payment method used for your deposit. won99 adheres to strict anti-money laundering (AML) policies — withdrawals to third-party accounts or payment methods different from your deposit method are not permitted, except in cases specifically approved by our finance team.

Standard withdrawal processing times are as follows: e-wallet (5–30 minutes), bank transfer (30 minutes–4 business hours). These are estimated timeframes and may vary depending on the payment provider and current processing load.

5Bonus & Promotions

All bonuses, promotions, and special offers provided by won99 are subject to wagering requirements and specific terms stated in each respective offer. It is your responsibility to read and understand these terms before claiming any bonus.

The general terms applicable to all bonuses at won99 are as follows:

• Each player is eligible to claim the welcome bonus once only.
• Bonuses cannot be directly converted to cash without fulfilling the wagering requirements.
• Wagering requirements must be completed within the specified time frame; expired bonuses will be automatically forfeited.
• Won99 reserves the right to void bonuses if there is evidence of misuse, fraud, or any attempt to manipulate the system.
• Games that contribute to wagering requirements and their respective contribution percentages are stated in the terms of each promotion.
• Using multiple accounts or other methods to obtain bonuses fraudulently may result in the forfeiture of all bonuses and account closure.

Won99 reserves the right to modify, suspend, or terminate any promotion at any time. Any changes will be communicated via our website or app. For the latest promotion information, please visit the Promotions page.

6Game Rules

All games available at won99 operate using a Random Number Generator (RNG) certified by recognised independent testing bodies. This ensures that every game outcome is fully random, fair, and cannot be manipulated by any party — including won99 itself.

Players are responsible for ensuring they understand the rules of each game before playing. won99 provides rule details and return-to-player (RTP) rates for every game within the respective game interface. Lack of understanding of game rules cannot be used as grounds to request a refund or dispute a game outcome.

In the event of a technical disruption during a game session, won99 will use log data stored on our servers to determine the valid game outcome. In the rare case where data cannot be recovered, the affected bets will be returned to the player's account balance.

7Prohibited Player Conduct

To protect the integrity of the platform and the safety of all players, the following activities are strictly prohibited at won99:

• Use of automated software (bots), scripts, or third-party tools to automate gameplay or account activities.
• Colluding with other players to manipulate game outcomes.
• Attempting to exploit bugs, technical vulnerabilities, or system inconsistencies.
• Money laundering or use of funds from illegal sources.
• Identity fraud or use of another person's personal information.
• Any form of threats, harassment, or disrespectful behaviour toward staff or other players.
• Sharing your account or allowing others to use it.

8Account Closure & Suspension

You may close your account at any time by contacting our customer support team via live chat. Prior to closure, all eligible balances will be processed for withdrawal once all relevant conditions are met. Bonus balances that have not fulfilled wagering requirements will be forfeited upon account closure.

Won99 reserves the right to suspend or close any player's account without prior notice under the following circumstances:

• There is evidence or suspicion of fraud, money laundering, or other illegal activity.
• Player failed to comply with KYC verification requests within the specified period.
• Account inactive for more than 12 consecutive months.
• A breach of any part of these Terms.
• Instructions from regulatory authorities or law enforcement agencies.

9Privacy & Data Protection

Won99 is committed to protecting the privacy and personal data of all players. The collection, use, and storage of your personal data is carried out in accordance with our Privacy Policy, which can be read in full on the Privacy Policy.

All personal data you provide to us is securely stored using 256-bit SSL encryption and will not be sold or shared with third parties without your consent, except as required by law or for payment processing purposes through trusted service providers.

10Limitation of Liability

Won99 provides this platform on an "as is" and "as available" basis. To the extent permitted by applicable law, won99 makes no warranties, express or implied, regarding the operation of the Platform or the information, content, or materials contained therein.

Won99 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the Platform, including but not limited to financial losses from gaming, service interruptions, technical delays, or data loss.

Won99's total liability to you under any circumstances shall not exceed the total amount you have deposited into your account in the 30 days prior to the claim arising.

11Terms Amendment

Won99 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Material changes will be announced via a prominent notice on the website or by email to the registered address on your account at least 7 days before the changes take effect, except in urgent circumstances requiring immediate changes.

It is your responsibility to review these Terms and Conditions periodically. The "Last Updated" date at the top of this page indicates when these Terms were last modified. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the won99 website or app.
• Email: [email protected] (response within 24 working hours)

We are committed to resolving every inquiry and complaint promptly, fairly, and professionally. All formal complaints will be acknowledged within 24 hours and resolved within 5 business days.